Shipping Rates & Terms
Standard Shipping Rates:
Domestic (USA) Shipping: $4.99 | free shipping on orders over $75
Mexico and Canada: $5.99 | free shipping on orders over $100
Australia + New Zealand: $8.99 | free shipping on orders over $125
Europe: $6.99 | free shipping on orders over $100
Worldwide: $10.99 | free shipping on orders over $125
-Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change or update your address, please reach out to us as soon as possible via Zendesk. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis!
-The risk of loss of and damage to Products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case YouNow Merch will not make any refunds and will not resend the Product. For Users in the European Economic Area the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.
-If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement for the lost Product in compliance with our Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to YouNow’s investigation and sole discretion.